CURRENT VACANCIES
Office Manager, Melbourne
Office Manager
Summary:
We are seeking an experienced Office Manager to oversee the daily operations of our office. The ideal candidate will be responsible for managing administrative tasks, ensuring the smooth running of the office, and providing support to staff members. The Office Manager will be the first point of contact for visitors and clients, and will be responsible for maintaining a professional and welcoming environment.
About ZEN Energy
ZEN stands for Zero Emissions Now. That is our call to action and arms for all those passionate about taking action to stop climate change and being part of Australia’s single greatest economy-wide change – the energy transformation. ZEN is accelerating Australia’s path to becoming a renewable energy Superpower and is Australia’s first energy company to have a near-term science-based emissions reduction target in line with limiting global warming by 1.5°C.
Role Responsibilities:
1. Workplace Health & Safety (WHS)
• Act as a member of the WHS Committee, ensuring compliance in the Melbourne office.
• Conduct daily and weekly safety inspections, identify hazards, and report potential risks.
• Perform quarterly office inspections, maintaining a safe work environment.
• Manage first aid and fire warden requirements, including coordinating training sessions.
• Ensure that all contractor safety documentation e.g. insurances comply with minimum standards
2. Facilities & Space Management
• Act as the tenant representative for building and emergency management.
• Oversee all building repairs, maintenance, and facilities management through the RACV Building Manager.
• Collaborate with the Adelaide Office Manager (and other ZEN offices) to ensure consistency in services and processes.
• Plan and coordinate office relocations, fit outs, and space optimization projects.
• Ensure that the office environment is orderly and well maintained.
• Assist the Sydney office with general office management requirements as needed.
• Coordinate office I.T equipment and asset management
• Manage Office access and security management during business and after hours
3. Events & Staff Engagement
• Serve as a member of the Social and Wellbeing Committee.
• Plan, coordinate, and execute internal and external meetings, as well as team-building activities.
• Assist in the organisation and smooth execution of company events.
• Organise catering as required.
• Ensure all meetings, events, conferences, board meetings are booked within specified budget.
4. Supplies & Inventory Management
• Monitor and maintain office kitchen and stationery supplies, ensuring stocks meet employee
needs.
• Review and manage procurement processes for supplies and services.
5. Collaboration & Support
• Support other departments with ad hoc tasks and special projects.
• Greeting and providing support to company visitors and issue visitors passes.
• Setting up appointments and managing meeting rooms.
• Assist the Group EAs with travel bookings as required.
• Establish and maintain relationships with internal teams and external vendors (landlord,
renovation company, property management company, travel agents and trade services, etc.)
• Recommend process improvements to create greater efficiencies in our projects, programs, and
day to day operations
7. General Office Administration
• Maintain accurate record-keeping and ensure documentation is up to date.
• Monitor compliance with company policies.
• Coordinate cross-functional tasks, supporting company-wide initiatives.
• Develop and implement office policies and Standard Operating Procedures.
• Responsible for mailing and shipping packages for the Melbourne office.
• Credit card reconciliation
• Track business expenses and prepare expense reports.
• Demonstrate effective communication, cooperation, coordination, and active participation with stakeholders at all levels.
As part of the ZEN team, you will be curious, have a bold imagination, strive to be your best in everything you can do and be ready to laugh and have fun at work.
Skills and Experience
• 3+ years of work experience in office/facility management roles.
• Highly organised Office Management skills.
• Ability to work both autonomously and in a collaborative team environment.
• Proven experience in office administration or management.
• Knowledge of WHS regulations and compliance procedures.
• Strong organizational and time-management skills.
• Proficiency in office software (e.g., Microsoft Office Suite, scheduling tools).
• Excellent communication and interpersonal abilities.
• Demonstrated ability to manage multiple tasks and projects simultaneously.
Interpersonal Capabilities
• You will engage collaboratively with stakeholders across the business and externally as well.
• Curiosity, imagination, enthusiasm & a sense of humour.
• A strong attention to detail, self-organisation, and ability to meet deadlines is important.
• You will be passionate about learning the issues relating to the energy industry, particularly in renewables.
• The ZEN values will sit well with you and reflect how you like to work.
Technical Capabilities
• Scheduling & Calendar Management: Efficient use of Outlook, Google Calendar, or scheduling apps.
• Facilities & Inventory Management: Familiarity with tools for managing building maintenance and office supplies
• Knowledge of travel platforms (e.g., Corporate Traveller).
• WHS Compliance: Experience with safety tracking
• IT & Troubleshooting: Basic technical skills for resolving minor IT issues and managing office equipment.
• Document & Records Management: Proficiency in systems like SharePoint or DocuSign for handling documents securely.
• Digital Security Awareness: Understanding cybersecurity practices to safeguard office systems and data
Details:
Location: on-site, Melbourne VIC 3000
Start Date: Flexible
Permanent, part-time 4-days per week (0.8)
Salary: $85-95k plus super – full time equivalent
Why ZEN?
Paid Wellbeing and Volunteer Leave
Access to Employee Assistance programs, Professional Development, and Mentorship programs
Interested but not sure if you have the skills? We hope you’ll still apply.
Due to the volume of applications we cannot guarantee individual requests for application updates and feedback.
Part-time
Permanent
Associate
85,000 – 95,000 AUD
Customer Engagement Officer, Adelaide
Customer Engagement Officer
About ZEN Energy
ZEN stands for Zero Emissions Now. That is our call to action and arms for all those passionate about taking action to stop climate change and being part of Australia’s single greatest economy-wide change – the energy transformation.
ZEN is accelerating Australia’s path to becoming a renewable
energy Superpower and is Australia’s first energy company to have
a near-term science-based emissions reduction target in line with limiting global warming by 1.5°C.
About the Role
Reporting to ZEN’s Customer Relations Manager, you will be the first point of contact for ZEN Energy’s Retail Electricity Customers’ day-to-day enquiries. Working right at the forefront of our business, the Customer Engagement Officer is responsible for providing a fantastic customer experience to our valued clients with a friendly, process driven, and solution focused attitude.
What we will ask of you
CUSTOMER EXPERIENCE & CULTURE
• Professional handling of all phone, email & portal enquiries
• Identify and explore our customer needs through engaging with the regularly and forming strong relationships
• Make professional recommendations to all clients that are solution/data based
• Respond to all customer enquiries within a reasonable timeframe
• Actively engage on improving our team’s level of communication, productivity, and service
• Provide weekly updates on opportunities to improve the customer experience via customer satisfaction feedback
CUSTOMER SERVICE EXCELLENCE
• Mange payment enquiries, including allocation, reconciliation, and reporting
• Follow-up with customers, as required, on payments
• Manage roll-In/ Out Requests
• Billing Enquiries and updating of customer account details
• Deliver updates and reports to customers
• Understand general contract terms for respective customers
• Accurately capture and record of customer data in ZEN systems
IMPROVING OUR CUSTOMER SERVICE
• Identify improvement opportunities that will deliver a tangible, positive customer impact, and improve ZEN’s operational efficiencies through streamlining processes
• Help to create a culture that focuses on positive customer outcomes and performance in everything we do!
STAKEHOLDER RELATIONSHIPS
• Maintain peer and existing stakeholder relationships
• Demonstrate good communication, cooperation and coordination and active participation with the wider customer relations team and broader ZEN business, including finance, operations, billing and settlements departments.
As part of the ZEN team, you will be curious, have a bold imagination, strive to be your best in everything you do and be ready to laugh and have fun at work.
Education and Qualifications
• Recently completed an undergraduate degree in business or marketing.
Skills and Experience
• Ability to engage effectively with relevant internal and external stakeholders
• Passion and initiative, an eye-for-detail, and be outcome driven
• Strong attention to detail and very organised
• Excellent oral and written communication skills and the ability to engage relevant internal and external stakeholders
• Experience negotiating appropriate resolutions to escalated customer enquiries
• Office admin experience or demonstratable skill set
• Working knowledge, understanding and experience with the Microsoft Office suite of products, particularly Microsoft Excel
• Ability to calculate solutions based on customer needs
We would love
• A genuine passion or understanding of the renewable energy industry
Interpersonal Capabilities
• You will effectively engage with stakeholders across the business and externally.
• We would love you to be able to clearly explain and deliver information, even if it is complex.
• A strong attention to detail, self-organisation, and the ability to meet deadlines is important.
• You will be passionate about learning the issues relating to the energy industry, particularly in renewables.
• You align with the ZEN values, which reflect how you like to work.
OUR PURPOSE IS TO LEAD COMMUNITIES INTO THE ZERO CARBON WORLD.
We seek to hire unique individuals who are as committed to our purpose as we are and want to work with a team whose key values match ours.
And, for the record – our people decide our values – not an external consultant!
The change that we want to make starts with our people. We abide by a set of robust and straightforward values:
Bring ideas, curiosity and an open mind to everything.
We deliver on our commitments and strive to lead in all we do.
We laugh and bring joy to each other.
WHY ZEN?
– 4 wellbeing days per year for full time permanent employees
– Weekly coffee catch ups with the Adelaide Office on Thursdays
– Weekly lunch time yoga sessions on Tuesdays
– Quarterly social events (family day, hiking days, after-work events)
– Wellbeing initiatives such as paid flu shots, skin checks, health checks
– Flexible working arrangements, to be discussed with your leader
– Anchor day (in-office) for all staff Tuesday’s and Thursday’s, with a 3rd day onsite to be discussed with your leader
– Various working groups, such as Diversity and Inclusion, Social and Wellbeing, RAP, ZEN-A Mentoring
Full-time
Permanent
Entry Level
70,000 – 80,000 AUD
Senior Risk Analyst, Melbourne
Senior Risk Analyst
Title: Senior Risk Analyst
Location: Melbourne CBD
Site Requirement: Hybrid, in-office 3 days per week
Salary: $135k – $145k plus 11.5% superannuation
Summary of Benefits: Paid quarterly wellbeing day, paid Volunteer Leave, salary sacrifice, leave purchase, 18 weeks parental leave
Learn More About ZEN, here: https://www.zenenergy.com.au/work-with-us/life-at-zen/
About the Senior Risk Analyst Role
The primary purpose of this role is to lead ZEN in managing and mitigating risk within the wholesale energy markets by collaborating closely with the trading and risk management teams, analysing market data, evaluating potential risks, and implementing strategies to optimize trading.
ZEN recognises that a strong culture – where all employees have genuine opportunities to thrive and succeed – is a strong driver of business performance. This role exists to drive a culture of accountability and delivery through clarity of direction creating a governance-centric and resilient team.
Reporting to the Manager Risk Analytics & Reporting, this role touches key functions in the ZEN business, with a concurrent focus on fostering a growth oriented, positive, and encouraging environment while keeping employees and management accountable to company policies, procedures, and guidelines
What we will ask you to do:
Risk Analytics
• Develop, own, and maintain the controls, processes, and systems to deliver the analytical functions from a governance perspective (SIM Energy / other ETRM system)
• Drive the ongoing development and improvement of market risk and credit risk measurement tools and appropriate reporting of risk factors to electricity, environmental products, and other relevant products.
• Building risk models to evaluate the range of potential financial outcomes from ZEN’s hedging strategies
• Maintenance and upgrade of systems and methodologies for the valuation of derivatives for mark-to-market
• Independent risk reviews on structured transactions such as new build generation investments, new products, and other transactions
• Operate and upgrade tools and methodologies for credit risk assessments of wholesale trading counterparties
• Market Monitoring: Monitor market movements and regulatory changes to identify emerging risks and make informed trading decisions.
• Data Analysis: Utilize advanced analytical tools to interpret large datasets, generating insights that drive risk management strategies.
• Risk Mitigation: Implement risk mitigation techniques, ensuring the company’s exposure to market fluctuations is effectively managed.
• Collaborative Approach: Work closely with the trading and broader risk management teams to provide risk insights and support strategic decision-making.
As part of the ZEN team, you will be curious, have a bold imagination, strive to be your best in everything you can do and be ready to laugh and have fun at work.
Skills and Experience
• Minimum 3-5 years of experience in Wholesale Energy.
• Tertiary skills in engineering, mathematics, statistics or other quantitative discipline.
• Prior risk analysis experience is desirable.
Technical Capabilities
• Proficiency in using statistical methods.
• Proficiency in programming languages, including Python, SQL, and PowerBI
• Proficiency in Microsoft suite including but not limited to excel, PowerPoint, word etc.
• Proficiency in using databases.
• Intermediate proficiency in Reporting tools preferred.
Interpersonal Capabilities
• You will engage collaboratively with stakeholders across the business and externally as well.
• We would love you to be able to clearly explain and deliver information, even if it is complex.
• A strong attention to detail, self-organisation, and ability to meet deadlines is important.
• You will be passionate about learning the issues relating to the energy industry, particularly in renewables.
• The ZEN values will sit well with you and be reflective of the way you like to work.
Work Environment
We work hard to create a safe working space for all our team, this includes a healthy working culture and environment.
Our Non-Negotiables are:
• We always act safely.
• We respect others’ opinions.
• We seek insights from those who are different to us.
• We are honest and own our failings.
• We strive for excellence individually and as a team.
Full-time
Permanent
Mid-level Senior
135,000 – 145,000 AUD
WORKING AT ZEN
OUR STORIES OF SUCCESS
